OUR STORY

LICENSING INFORMATION

BOLSTER RISK MANAGEMENT LIMITED (FSP731572) holds a Class 2 licence issued by the Financial Markets Authority (FMA) to provide financial advice.

NATURE AND SCOPE OF THE ADVICE

We provide advice to our clients about their life insurance, health insurance KiwiSaver and managed funds. Our financial advisers provide financial advice in relation to these financial advice products. We only provide financial advice about products from certain providers:

LIFE INSURANCE	HEALTH INSURANCE	KIWISAVER & MANAGED FUNDS
Fidelity Life	Nib Health	NZ Funds
Asteron Life	AIA Life
AIA Life	Partners Life
Chubb Life	Accuro Health
Partners Life

In providing you with financial advice, we will only consider existing term life, disability, trauma, income replacement and health insurance policies (if any). We will not provide advice on legacy whole of life or endowment products.

Business Risk insurance including:  Business Life, Serious Illness, Disability, Key Person, Business Expenses, Debt Protection, Shareholder Buyout, Loss of Revenue, Waiver of Premium Insurance

Will & Testament – we provide Wills that are ‘zero advice’ and simple in nature.

We can refer you a Mortgage Broker, General Insurance, accountant and lawyer. We may receive payment for this referral.

FEES OR EXPENSES

BOLSTER RISK MANAGEMENT does not charge fees, expenses or any other amount for the financial advice provided to its clients.

CONFLICTS OF INTEREST AND INCENTIVES

COMPLAINTS HANDLING AND DISPUTE RESOLUTION

admin@bolsterriskmanagement.co.nz, or by calling Dominic: 0211 849 007. You can also write to us at: 129D Onewa Road, Northcote. AUCKLAND.

When we receive a complaint, we will consider it following our internal complaints process:

1. We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
2. We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so. If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited (FSCL.

 

Financial Services Complaints Limited (FSCL provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint to your satisfaction. Financial Services Complaints Limited (FSCL).  This service will cost you nothing, and will help us resolve any disagreements. You can contact FSCL at:

Address:    PO Box 5967, Wellington 6145

Contact Details:    0800 347 257 // info@fscl.org.nz

DUTIES INFORMATION

BOLSTER RISK MANAGEMENT, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:

• Give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
• Exercise care, diligence, and skill in providing you with advice
• Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
• Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).

 

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.

Disciplinary history There have been no Professional Indemnity insurance or negligence claims, disputes resolution actions, or disciplinary actions brought against Bolster Risk Management

CONTACT DETAILS

Bolster Risk Management Limited (FSP731572)

129D Onewa Road, Northcote AUCKLAND

0211 849 007

admin@bolsterriskmanagement.co.nz